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Our Services

We provide more than just a product

Workshop

Our Workshop

Lumber & Lawn has a fully equipped workshop with specialised tools. Our well trained technicians attend regular refresher courses at our suppliers on the latest technology and repair techniques. You are welcome to visit our workshop to observe our effective workshop systems. Lumber & Lawn service and repair all products sold by them, as well as some other products of which spares distribution channels are reliable and easily obtainable.

In order to keep track and take record of machines, we have developed a unique program to keep track of this, spares ordered, quotations and repaired jobs. We had to define a unique new Job Instruction Form (JIF) to assist us and our agents in booking in our clients’ machines, other than the internal Job Card used by many of our competitors. We also adopted a policy of sending a sms to our customers as soon as the job is completed.

Feel free to visit us at any time, where both positive and/or negative comments will be welcome.

Professional Advice

Come to us with your problem and we will try our utmost best to supply you with a solution. If we cannot help you, we will try to set you on the right track by referring you to alternative suppliers. Over the years we have assisted many customers with solutions to their practical problems. We have sold many products, which were designed for other purposes but could be used just as effectively in solving the problem. If we understand your problem area or need, we can apply our practical minds and product knowledge in assisting you to overcome this.

Most of the suppliers categorise their products into 3 major categories, e.g. Domestic, Semi-professional and Professional / Industrial. There is a very fine line between the different product categories and usually a significant price difference.

ProfessionalAdvice
ProfessionalAdvice

Professional Advice

Come to us with your problem and we will try our utmost best to supply you with a solution. If we cannot help you, we will try to set you on the right track by referring you to alternative suppliers. Over the years we have assisted many customers with solutions to their practical problems. We have sold many products, which were designed for other purposes but could be used just as effectively in solving the problem. If we understand your problem area or need, we can apply our practical minds and product knowledge in assisting you to overcome this.

Most of the suppliers categorise their products into 3 major categories, e.g. Domestic, Semi-professional and Professional / Industrial. There is a very fine line between the different product categories and usually a significant price difference.

Training and After Sales Service

Training and After Sales Service

New products comes with an Owner’s / Operator’s manual. Before using your new product the operator needs to familiarise her-/himself with this guide. We will train your operator in the daily and weekly maintenance of your new product at our premises within one week after date of sale.

We are not responsible for operator training. All our new products receives a pre-delivery check before they are released to the agent/customer.

Pickup and Delivery Service

Lumber & Lawn’s vehicles are used to deliver goods to our agents. Our delivery service, scheduled yearly, includes the following municipal areas and run in a flower petal pattern:

  • Bergriver, Breede Valley, City of Cape Town
  • Cape Agulhas, Cederberg, Drakenstein, Langeberg,
  • Overstrand, Stellenbosch, Swartland,
  • Theewaterskloof and Witzenberg areas

On the first Friday of the month, a visit is made to the Matzikama areas.

DeliveryV2
DeliveryV2

Pickup and Delivery Service

Lumber & Lawn’s vehicles are used to deliver goods to our agents. Our delivery service, scheduled yearly, includes the following municipal areas and run in a flower petal pattern:

  • Bergriver, Breede Valley, City of Cape Town
  • Cape Agulhas, Cederberg, Drakenstein, Langeberg,
  • Overstrand, Stellenbosch, Swartland,
  • Theewaterskloof and Witzenberg areas

On the first Friday of the month, a visit is made to the Matzikama areas.

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